Security and fair play at Keyzino
Keyzino protects your data with advanced encryption and uses a certified RNG audited by third parties. KYC info and control tools, for adults.
Keyzino protects player accounts with advanced encryption technology, secure payment methods and mandatory identity verification. Every game result is produced by a certified random number generator, independently audited.
Protecting your data and your money
Account security relies on several complementary mechanisms, applied to every registration and every transaction on keyzino casino.
- Advanced encryption: data exchanged with the platform is protected by advanced encryption technology.
- Privacy: personal data is not passed on to third parties without your consent.
- Secure payments: Visa or Mastercard deposits go through the 3DS protocol, which adds an authentication step.
- One account per person: the rule is strict, and multiple accounts may lead to blocking.
- Third-party cards regulated: using a relative's card requires a letter of authorisation and the cardholder's ID.
- Method availability: the cashier filters payment methods by country, as not all methods are offered everywhere.
For withdrawals, account verification is required before any payout. Timeframes and amounts are detailed on the withdrawals page.
Account verification (KYC)
Identity verification is mandatory. It protects the account holder and governs money movements. A whole section of the help centre, with 12 questions, is devoted to documents and account verification.
Verification steps
- After the first deposit, account verification is requested: among other things, it is required for the 100 first-deposit free spins to be paid out.
- You submit an official ID document.
- You add images of the credit or debit cards used on the account.
- You provide a utility bill as proof of address.
- If a third party is involved, a letter of authorisation and that person's ID are requested.
- Once the documents are approved, the account is verified and withdrawals become possible.
Additional checks
Extra checks apply to third-party card payments and unusual transactions. KYC remains mandatory before every withdrawal, whatever the method used, including for Bitcoin (BTC) deposits.
Fair games
The platform runs on a certified random number generator (RNG). Its role: to produce fair, unbiased results. This RNG is independently audited by trusted third-party organisations.
Categories covered
The catalogue brings together several game families:
- Slots
- Scratch cards
- Jackpots
- Table games
- Live casino with dealers
More details on the game range on the games page.
Tools to stay in control
Keyzino has a dedicated responsible gambling page, updated on 7 November 2025. It gathers practical advice for keeping gambling under control.
- Deposit limit: set yourself a maximum amount not to exceed.
- Time limit: decide in advance how long your sessions will last.
- Breaks: advice on stopping regularly.
- Self-test: an online questionnaire, available from the page, helps spot a problematic relationship with gambling.
- One account per person: a rule that stops you getting around your own limits.
For any responsible gambling question, there is a dedicated contact: support@keyzino.com. Details are on the responsible gambling page.
If something goes wrong
Support is available 24/7. Several channels are available depending on the nature of your request.
| Channel | Use |
|---|---|
| Live chat | Available 24/7 |
| kundenservice@keyzino.com | General customer service |
| support@keyzino.com | Support and responsible gambling |
The help centre has four categories: documents and account verification, bonuses and offers, deposits and withdrawals, technical support. Among others, you will find the question “My account is blocked. What could be the reason?”.
Security FAQ
Is my data shared with third parties?
No. Data is not passed on to third parties without your consent, and exchanges are protected by advanced encryption.
Which documents do I need to verify my account?
An official ID document, images of your credit or debit cards, a utility bill and, where applicable, a letter of authorisation with a third party's ID.
Why do my card deposits go through 3DS?
3DS adds an authentication step to card payments. It secures deposits and limits fraudulent use.
Gambling is for adults only and carries a risk of financial loss: set yourself limits and take regular breaks.