Keyzino contacts, live chat and email
Keyzino support is available 24/7 by live chat and email for verification, payments, bonuses and tech issues. Get in touch; site for adults only.
Keyzino support is available 24/7. Live chat or email: you choose the channel depending on your question.
A team ready to help with every request
Account, payment, bonus or technical issue: all requests are handled by Keyzino casino customer service, whatever your VIP level.
Support contact channels
Two channels are available: live chat for real-time conversation, email for written, detailed requests.
24/7 live chat
The chat is open day and night, 7 days a week. It is the right choice for an urgent question: pending deposit, frozen game, free spins not credited.
Email support
For a detailed request, write to kundenservice@keyzino.com. For support and responsible gambling questions, the dedicated address is support@keyzino.com.
What support can help you with
The most common requests concern the following topics.
- Account verification and document upload (ID, card images, utility bill, letter of authorisation)
- Deposits: 3DS, Neosurf, Bitcoin
- Withdrawals and cancelling a withdrawal
- Bonus activation, wagering requirements and cashback requests
- Account access, password and blocked account
- Technical issues: frozen games, finding a game, login
Channel availability
The table below lists each channel, its availability and recommended use.
| Channel | Availability | Best for |
|---|---|---|
| Live chat | Round the clock, every day | Urgent questions, real-time conversation |
| kundenservice@keyzino.com | Send at any time | Detailed general requests |
| support@keyzino.com | Send at any time | Support and responsible gambling |
Help centre and FAQ
Before contacting support, the help centre answers around fifty questions across four categories.
- Documents and account verification (12 questions)
- Bonuses and offers (16 questions)
- Deposits and withdrawals (14 questions)
- Technical support (11 questions)
More details on the help page.
Got a question? Write to support
Question, suggestion or complaint: the live chat and the email addresses above remain open at all times.
Gambling is for adults only and carries financial risks: set yourself limits and take breaks.