Keyzino Contacts, Live Chat and Email
Keyzino support is available 24/7 by live chat and email for verification, payments, bonuses and tech issues. Get in touch. Adults of legal age only.
Keyzino support is available 24/7. Live chat or email: you choose the channel based on your question.
A Team Ready to Help with Every Request
Account, payment, bonus or technical issue: all requests are handled by Keyzino casino customer service, regardless of VIP level.
Support Contact Channels
Two channels are available: live chat for real-time conversations, and email for written, detailed requests.
24/7 Live Chat
Chat is open day and night, 7 days a week. It's the right choice for an urgent question: pending deposit, frozen game, free spins not credited.
Email Support
For a detailed request, write to kundenservice@keyzino.com. For support and responsible gambling questions, the dedicated address is support@keyzino.com.
What Support Can Help You With
The most common requests involve the following topics.
- Account verification and document submission (ID, card images, utility bill, letter of authorization)
- Deposits: 3DS, Neosurf, Bitcoin
- Withdrawals and cancelling a withdrawal
- Bonus activation, wagering requirements and cashback requests
- Account access, password and blocked account
- Technical issues: frozen games, finding a game, logging in
Channel Availability
The table below lists each channel, its availability and recommended use.
| Channel | Availability | Best for |
|---|---|---|
| Live chat | Around the clock, every day | Urgent questions, real-time conversation |
| kundenservice@keyzino.com | Send anytime | Detailed general requests |
| support@keyzino.com | Send anytime | Support and responsible gambling |
Help Centre and FAQ
Before contacting support, the help centre answers about fifty questions across four categories.
- Documentation and account verification (12 questions)
- Bonuses and offers (16 questions)
- Deposits and withdrawals (14 questions)
- Technical support (11 questions)
More details on the help page.
Got a Question? Write to Support
Question, suggestion or complaint: live chat and the email addresses above remain open at all times.
Gambling is for adults of legal age only and carries financial risks: set yourself limits and take breaks.