Keyzino Terms and Conditions
Keyzino terms: one account per person, ID verification before withdrawal, 80x wagering on free spins. Worth reading. Adults only.
Using Keyzino constitutes acceptance of these terms and conditions. They govern account opening, payments, bonuses and responsible gambling.
1. General Provisions
Only adults may open an account. Betting money can lead to losses; Keyzino recommends setting a deposit cap and a playing time before each session.
2. Account Currency
Account balances, payments and promotions are expressed in euros (EUR).
3. Opening and Using Your Account
Each member opens a personal account, protected by advanced encryption technology.
3.1. One Account per Person
The one-account-per-person rule is strict. Multiple accounts are prohibited and may be blocked.
3.2. Third-Party Card Payments
Using a card belonging to a relative or a third party requires an authorization letter and the third party's ID. These transactions are subject to additional checks.
4. Deposits
Deposits are credited instantly, card payments go through 3DS, and Neosurf and Bitcoin are among the available methods; limits and methods are detailed on the payments page.
5. Withdrawals and Identity Verification
Account verification is required before any withdrawal. A pending withdrawal can be cancelled, and the minimum amount and processing time are listed on the withdrawals page.
| Document | When It's Requested |
|---|---|
| Official government-issued ID | All accounts |
| Images of credit or debit card | Card payments |
| Utility bill | Proof of address |
| Authorization letter | Using a third-party card |
| Third-party ID | Certain situations involving a third party |
6. Bonuses and Promotions
Winnings from free spins must be wagered 80 times. First-deposit free spins are credited after account verification, and bonuses are not retroactive. The welcome package terms are on the bonus page.
| Topic | Main Rule | Detailed Page |
|---|---|---|
| Welcome | Offer on the first two deposits | Bonus |
| Recurring promotions | Free spins and daily rewards | Promotions |
| VIP Club | 8 levels, bonus on every deposit | VIP |
| Cashback | On request, depending on your profile | Cashback |
7. Responsible Gambling
Keyzino provides a dedicated responsible gambling page and a contact address: support@keyzino.com.
- Recommended deposit limit
- Playing time limit
- Advice on taking breaks
- One-account-per-person rule
8. Fraud Prevention
The following behaviours are prohibited and lead to checks or penalties.
- Creating or using multiple accounts
- Using a third-party card without an authorization letter or the third party's ID
- Making unusual transactions without responding to the requested checks
9. Penalties and Account Blocking
In the event of multiple accounts or failure to comply with these terms, the account may be blocked. The help centre details the possible reasons for a block.
10. Complaints
All complaints should be sent to support, via live chat (no set hours) or by email at kundenservice@keyzino.com.
11. Game Fairness
The games run on a certified random number generator, independently audited by trusted third-party organizations.
Gambling is for adults only and involves financial risk: set yourself limits and take breaks.