Keyzino Terms and Conditions
Keyzino's terms: one account per person, ID verification before withdrawal, 80x wagering on free spins. Worth reading. Adults only.
By using Keyzino, you accept these terms and conditions. They govern account opening, payments, bonuses and responsible gambling.
1. General provisions
Only adults may open an account. Betting money can lead to losses; Keyzino recommends setting yourself a deposit cap and a playing time before each session.
2. Account currency
Account balances, payments and promotions are expressed in euros (EUR).
3. Opening and using an account
Each member opens a personal account, protected by advanced encryption technology.
3.1. One account per person
The one-account-per-person rule is strict. Multiple accounts are prohibited and may be blocked.
3.2. Third-party card payments
Using a relative's or third party's card requires a letter of authorisation and the third party's ID. These transactions are subject to additional checks.
4. Deposits
Deposits are credited instantly, card payments go through 3DS, and Neosurf and Bitcoin are among the methods available; limits and methods are detailed on the payments page.
5. Withdrawals and identity verification
Account verification is required before any withdrawal. A pending withdrawal can be cancelled, and the minimum amount and processing time are shown on the withdrawals page.
| Document | When requested |
|---|---|
| Official photo ID | All accounts |
| Images of credit or debit card | Card payments |
| Utility bill | Proof of address |
| Letter of authorisation | Using a third-party card |
| Third party's ID | Certain situations involving a third party |
6. Bonuses and promotions
Winnings from free spins must be wagered 80 times. First-deposit free spins are credited after account verification, and bonuses are not retroactive. The welcome package terms are on the bonus page.
| Topic | Main rule | Detailed page |
|---|---|---|
| Welcome | Offer on the first two deposits | Bonus |
| Regular promotions | Free spins and daily rewards | Promotions |
| VIP Club | 8 levels, bonus on every deposit | VIP |
| Cashback | On request, depending on profile | Cashback |
7. Responsible gambling
Keyzino provides a dedicated responsible gambling page and a contact address: support@keyzino.com.
- Recommended deposit limit
- Playing time limit
- Advice on taking breaks
- One-account-per-person rule
8. Fraud prevention
The following behaviour is prohibited and will lead to checks or sanctions.
- Creating or using multiple accounts
- Using a third party's card without a letter of authorisation or the third party's ID
- Making unusual transactions without responding to the requested checks
9. Sanctions and account blocking
In the event of multiple accounts or breach of these terms, the account may be blocked. The help centre explains the possible reasons for a block.
10. Complaints
Any complaint should be sent to support, via live chat (available around the clock) or by email at kundenservice@keyzino.com.
11. Game fairness
The games run on a certified random number generator, independently audited by trusted third-party organisations.
Gambling is for adults only and carries financial risks: set yourself limits and take breaks.