Keyzino 24/7 Live Chat Support
Keyzino support answers 24/7 via live chat and email. Find the right FAQ section and contact the team. Adults only.
Keyzino support can be reached at any hour: live chat never closes, and two email addresses take over for written requests.
Keyzino support contact channels
Each channel has its purpose. The table lists the casino's official contacts.
| Channel | Availability | Best for |
|---|---|---|
| Live chat | Around the clock | Immediate questions: login, deposits, missing free spins, frozen games |
| Email kundenservice@keyzino.com | Written customer service | General requests and detailed messages |
| Email support@keyzino.com | Support and responsible gambling | Gaming limits, breaks, responsible gambling questions |
Help centre and FAQ
The Keyzino casino help centre contains around 53 questions split into four categories:
- Documentation and account verification (12 questions): submitting documents, approval, third-party cards, utility bills, letters of authorisation.
- Bonuses and offers (16 questions): activation, wagering requirements, withdrawals on bonuses, eligible games, bonus buys.
- Deposits and withdrawals (14 questions): methods, processing times, cancellation, Neosurf, BTC, 3DS, fees.
- Technical support (11 questions): frozen games, finding games, missing free spins, login, password.
Account and verification questions
Verification is mandatory before any withdrawal. It is also required for the 100 free spins from the first deposit to be paid out.
- Make your first deposit.
- Prepare an official ID document, images of your credit or debit cards and a utility bill.
- If a third party is involved, add a letter of authorisation and that third party's ID.
- Upload the documents from your account.
- Check the Documentation and account verification section to follow the approval.
Responsible gambling and personal data
For any question about responsible gambling, the dedicated address is support@keyzino.com. The Responsible Gambling page, updated on 7 November 2025, offers a self-test and advice. On privacy, Keyzino undertakes not to share your data with third parties without your consent.
Before contacting support
A precise message gets a more direct reply. Include:
- your username;
- the date and time of the transaction or incident;
- the amount involved and the payment method used;
- the name of the game for a technical issue;
- a screenshot of the error message;
- the documents already sent, if the request concerns verification.
Support FAQ
The answers below cover the most frequently asked points, grouped by topic.
Account
Can I open several accounts? No. The rule is one account per person, and multiple accounts may lead to a block.
Can I use a relative's card? A third-party card requires a letter of authorisation and the cardholder's ID.
Bonuses
When do you receive the 100 free spins? After the first deposit and account verification, at 10 spins a day for 10 days.
What is the wagering on the Bonus Wave spins? Winnings from the free spins must be wagered 80 times.
Payments
What is the minimum deposit? €15 on all methods, credited instantly.
How long does a withdrawal take? One business day, for a minimum of €100.
Can a withdrawal be cancelled? Yes, a withdrawal can be cancelled; the procedure is in the Deposits and withdrawals category.
Why does my card deposit go through 3DS? 3DS secures payments by Visa and MasterCard.
Games
How do I find a specific game? Use the lobby search function.
Which game categories are available? Slots, scratch cards, jackpots, table games and live casino.
Responsible gambling
Which tools are available? Deposit limit, time limit, advice on taking breaks and an online self-test.
Who can I talk to about it? The team via support@keyzino.com or live chat.
Keyzino is intended for adults only. Gambling with money carries a financial risk: set yourself limits and take regular breaks.